Keep getting pop-up to sign into iMessages and Facetime

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abp2018 Author

Level 1

15 points

Keep getting pop-up to sign into iMessages and Facetime

This is happening on two of my computers (Apple Mini 2024 and Apple MacBook Pro 2019), both of which are running Sequoia. I am signed into icloud on both computers, but am continually getting the pop-ups "Sign in to iMessage with your Apple Account" and "Sign in to FaceTime with your Apple Account." Even when I sign in I get the pop-up again, within a minute. I've tried restarting the computers, signing out of icloud on the computers, restarting, signing in again, but nothing works. What can I do?

Mac mini, macOS 15.5

Posted on Sep 14, 2025 7:07 AM

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Answer 1

Top-ranking reply

leroydouglas

Level 10

199,506 points

Sep 14, 2025 10:31 AM in response to abp2018

abp2018 wrote:

This is happening on two of my computers (Apple Mini 2024 and Apple MacBook Pro 2019), both of which are running Sequoia. I am signed into icloud on both computers, but am continually getting the pop-ups "Sign in to iMessage with your Apple Account" and "Sign in to FaceTime with your Apple Account." Even when I sign in I get the pop-up again, within a minute. I've tried restarting the computers, signing out of icloud on the computers, restarting, signing in again, but nothing works. What can I do?

hmmm. Old issue, new issue, what changed?

Verify your iCloud personal information is current and up to date: exact billing address matching your current payment information and so on.

turnoff /uninstall any VPN / Anti-virus

If you can’t turn on or sign in to iMessage or FaceTime on your... Mac - Apple Support

Contact Apple for help with Apple ID account security - Apple Support

Contact Apple Support - Apple Support

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

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Answer 2

abp2018 Author

Level 1

15 points

Sep 15, 2025 10:46 PM in response to abp2018

As suggested by leroydouglas I contacted Apple Support. Within 24 hours they did something and set me an email saying, "Your iMessage account is ready to use," without any explication. The iMessage account is now indeed working (as well as FaceTime) on both computers.

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Answer 3

abp2018 Author

Level 1

15 points

Sep 14, 2025 1:09 PM in response to leroydouglas

Thanks for your reply. This is new behaviour, never had it before. The only thing unusual I have done recently is erase the hard drive on the MacBook Pro 2019 and reinstall Sequoia. (*) I believe any misbehaviour is subsequent to this act, although I cannot remember whether on the Mini 2024 it happened immediately after. I have made no changes to the Mini2024.

No VPNs, no anti-viruses. No changes in billing information.

(*) The MacBook Pro 2019 was partitioned in two. On one partition was OS 10.14.6, which I used to FaceTime. But yesterday I was asked to login to my iCloud account to use FaceTime, and when I tried, I received the FaceTime activation error. So I decided I would use the other partition on the computer to FaceTime, and I thought it best to start with a clean sheet, so I erased this partition and reinstalled Sequoia.

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Answer 4

Old Toad

Level 10

215,864 points

Sep 14, 2025 3:48 PM in response to abp2018

Give this a try:

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