Exchanging unopened iPhone 17 Pro Max for a different color at the Apple Store

I preordered the iPhone 17 Pro Max with the silver color, but I changed my mind, and I want the cosmic orange. Can I just take the unopened box and exchange it at the store



[Re-Titled by Moderator]

Original Title: exchangeing iphone

MacBook Air, macOS 15.6

Posted on Sep 14, 2025 11:03 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 15, 2025 1:19 AM

You have 14 days from the purchase date to return the phone for refund.


You can use that money or credit to buy a new phone. You should expect to wait though for the next phone. The store is likely not going to simply swap your phone for another since every phone they are receiving at this time is already sold to another user.


So, it may take a few weeks for your new order to go through.

2 replies
Question marked as Top-ranking reply

Sep 15, 2025 1:19 AM in response to rasaot

You have 14 days from the purchase date to return the phone for refund.


You can use that money or credit to buy a new phone. You should expect to wait though for the next phone. The store is likely not going to simply swap your phone for another since every phone they are receiving at this time is already sold to another user.


So, it may take a few weeks for your new order to go through.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Exchanging unopened iPhone 17 Pro Max for a different color at the Apple Store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.