When I upgraded to Mac OS 26, I encountered a system crash.Causes upgrade failure

The system crash log is as follows

The device is a mac mini m4




Windows

Posted on Sep 16, 2025 12:33 AM

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Question marked as Top-ranking reply

Posted on Sep 16, 2025 9:01 AM



Did you try running the installer from a Safeboot mode(?)

if you have the full installer downloaded it will be sitting in your Applications folder "Install macOS Tahoe.app"



re: < com.apple.AppleEthernetAquantiaAqtionFirmware >



I would call Call Customer Support (800) MY–APPLE (800–692–7753)


or on line https://getsupport.apple.com/


or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple Support - Apple Support



if you are currently running macOS 26—


To trouble shoot further you can:


—A SafeBoot Start up your Mac in safe mode - Apple Support will sort many anomalies


Does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, third party system modifications and system accelerations are disabled temporarily.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.


This test will tell you if third party interference; most extensions etc are not loaded in safe boot mode.

 


—Test issue in another user (or guest user) account Change Users & Groups settings on Mac - Apple Support

This will tell you if it a universal issue or isolated to your user/admin account. 



***wireless keyboard with rechargeable batteries— connect the charging cable, this will make the wired keyboard successful Safe Boot your Mac.

unplug all non-essential peripherals when testing

Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus

all known to cause issues on the macOS


1 reply
Question marked as Top-ranking reply

Sep 16, 2025 9:01 AM in response to jislemon



Did you try running the installer from a Safeboot mode(?)

if you have the full installer downloaded it will be sitting in your Applications folder "Install macOS Tahoe.app"



re: < com.apple.AppleEthernetAquantiaAqtionFirmware >



I would call Call Customer Support (800) MY–APPLE (800–692–7753)


or on line https://getsupport.apple.com/


or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple Support - Apple Support



if you are currently running macOS 26—


To trouble shoot further you can:


—A SafeBoot Start up your Mac in safe mode - Apple Support will sort many anomalies


Does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, third party system modifications and system accelerations are disabled temporarily.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.


This test will tell you if third party interference; most extensions etc are not loaded in safe boot mode.

 


—Test issue in another user (or guest user) account Change Users & Groups settings on Mac - Apple Support

This will tell you if it a universal issue or isolated to your user/admin account. 



***wireless keyboard with rechargeable batteries— connect the charging cable, this will make the wired keyboard successful Safe Boot your Mac.

unplug all non-essential peripherals when testing

Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus

all known to cause issues on the macOS


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When I upgraded to Mac OS 26, I encountered a system crash.Causes upgrade failure

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