Apple permanently locked my new account without explanation

According to various posts, Apple may permanently lock accounts for other reasons (very broadly outlined in section VII-B of Legal - iCloud - Apple ). If it isn’t apparent, contact Apple and ask if that is the situation, but don’t expect them to tell you why (I have seen dozens of posts like yours and nobody has yet said that Apple told them why an account was permanently disabled). You, or somebody who has managed to get access to your account, are likely doing something Apple is interpreting as account misuse. You will have to see if your activities could be construed—rightly or wrongly—as meeting any of Apple's conditions in the support article. You will need to create a new account and stop doing things the way you have been that may have caused the other account to be locked.

In this situation you may be able to still use your equipment with a new account. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.

*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support

Re: Apple permanently locked my new account without explanation

We are all Apple users, like yourself, in this community, so no-one here can access your son's account or details to check this out for you. As you discovered, Apple does not always explain why it does what it does to protect our accounts.

If your son is under 13 years: Wondering if Apple Support's online article may help you:

See how to: Create an Apple Account for your child - Apple Support

NB: 1 Age varies by country or region