IOS 26 on iPad & iphone problems

IOS 26 downloaded in the UK to iPhone 15 Pro and iPad 10th. Both have major problems: blank contacts, text & emails, no AirDrop, no sync to iMac, and a frozen calendar.

Independent apps seem to be working, eg WhatsApp, Facebook, & messenger.

Spoke to customer services for over an hour yesterday evening, waiting for a response, hopefully with a fix.


Any thoughts?

iPhone 15 Pro, iOS 26

Posted on Sep 17, 2025 3:54 AM

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3 replies

Sep 21, 2025 4:05 PM in response to JLB2025

I only updated on my iPad and have had issues with Mail, Messages, Phone, Contacts, and Calendar apps. Chatted with customer support and they said this was not a known issue. They had me reset the network settings, which did get the apps to stop freezing on opening. So the chat was ended and then they started freezing again. Why are my non apple apps working fine but apples own apps are so affected.

Sep 17, 2025 4:56 AM in response to Garyuk

Thank you for asking.

Last night, we tried a backup to iCloud on both devices, and that worked.

The Wi-Fi system is working fine.


Then we tried an on/off approach, but it was unsuccessful and showed no improvement.

Then we tried a forced restart, and again, there was no improvement.

With the Apple advisor, we made videos on the iPhone and iPad, and eventually, they were transferred to my iMac, so he took copies. He thought it was a simple problem, but by the end of the call, he had decided it was much deeper.


It's strange, if I look at the contacts listing, it's blank, but if I look at it a few seconds later, I have what looks like a screenshot. Then if I try again, it's blank, it's like it's only half loading or trying to load.


I just tried to use phone & video on WhatsApp, and they don't work.


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IOS 26 on iPad & iphone problems

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