Games app does not work - connectivity problems?

After launching Games app I observe several issues, perhaps linked to sort of connectivity problem:

  • Home Screen content is not loaded, only some grey rectangular placeholders are visible.
  • Arcade screen loads properly (I think, I see some list of games, including even live previews), but after selecting any of games on next screen I can only see game Icon and title. No description, no possibility to purchase or lunch purchased game.
  • Library shows all games from Steam and I can launch these. Arcade games are shown, but as in Arcade screen I can only initiate View and then I get to screen I'm not able to do any action (icon + title only). So it virtually act as Steam game launcher.
  • When I click on profile icon, new window opens briefly (split of second) showing some buttons (pointing to my profile, Invite Friends, Friend Requests and then it changes to error message: Cannot Connect. The page couldn't be loaded. try again. Retrying does not help.

Obviously I do not have any network connectivity problems, I can perform from my network similar operation in Games app on iPhone without problem. Issue on MacBook Pro M4 Max.

Anyone experiencing similar problem? Any known solution?

MacBook Pro 14″, macOS 26.0

Posted on Sep 19, 2025 8:44 AM

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Question marked as Top-ranking reply

Posted on Sep 19, 2025 10:16 AM

mirekmal wrote:

Oh, I was even not signed in at all. Not sure why, previously OS signed me automatically. Once signed in, everything started to work as expected. Thanks for pointing me into the right direction!


Good computing mirekmal ! — glad this solved your problem.

3 replies

Sep 19, 2025 8:55 AM in response to mirekmal


You can try signing out of Games and back in again...




ref: Game Center settings on Mac


ref: Use the Apple Games app on your iPhone, iPad, or Mac - Apple Support




To be proactive you can file a bug report / submit your Apple Feedback here: Product Feedback - Apple


Call Customer Support (800) MY–APPLE (800–692–7753)


or on line https://getsupport.apple.com/


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple Support - Apple Support




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Games app does not work - connectivity problems?

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