can't set up cellular for apple watch for my kid / new apple watch SE3

Hello,


I just bought the new apple watch se3 cellular for my kid, i try to set up for cellular but there is an issue.


I sign in the apple watch cellular plan from betterroaming which is the only supported carrier in france for apple watch for family member.


Yesterday i call the apple support, we try to reset and repair the watch. We run a diagnostic on the watch : it's OK

But it still doesn't work after 2 hours of trying.


Every time I try to set the cellular after pairing... I 've the message unable to connect cellular


Sometime it takes a minute or 2, sometime it's instantly....


The apple support don't now how to fix it...

I ask BetterRoaming but I have no reponse...

I try to set it without the SIM CARD in the iphone, without the cellular of the iphone on... like the following link

Can’t set up cellular for Apple Watch for… - Apple Community



but it doesn't work...


I don't know what to do now ... and my son watch is useless...



[Edited by Moderator]

Posted on Sep 21, 2025 11:23 AM

Reply
4 replies

Sep 22, 2025 1:41 AM in response to AntoineGo

You should also report this problem directly to Apple by using the Feedback link, so they may implement a fix in one of the upcoming updates. This is the only way to reach them, Apple does not follow these user to user discussions. The more users do this, the higher the report will be ranked in the watchOS issue list for the Apple Techs.

Feedback - Apple Watch - Apple


Sep 21, 2025 7:20 PM in response to AntoineGo

We have exactly the same issue here in Australia. Better roaming the only provider. Apple Support kept on trying to say the issue is with better roaming until they agreed that they have a software issue but still have not heard anything from them.

The products are not cheap as is, but ludicrously expensive if they are useless! I will follow your thread too in the hope that one of us gets an answer! Good luck

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can't set up cellular for apple watch for my kid / new apple watch SE3

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