This pad is only six months old and had worked just fine. Now, totally unexpected, its screen is black and there is only text ”support.apple.com/pad/restore and picture of charging cable and computer. Why? What has happened? I left it to charge itself and when I came back, situation was this. H E L P !! Please!
[Edited by Moderator]
iPad Air (M2, 2024)
Start here:
If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
An iPad that indicates that it must be restored has usually suffered a corruption of its OS that prevents the iPad from booting to a running state. Unfortunately, it is impossible for contributors here to provide a definitive explanation as to why this has occurred. You have no alternative other than to restore the iPad - this process re-installing a fresh copy of iPadOS.
These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
Restore your iPhone, iPad or iPod to factory settings – Apple Support
Restore all content to iPad from a backup - Apple Support
You’ll need access to either a Windows PC (with iTunes for Windows installed - or ore recent Apple Device App) or a Mac computer (with iTunes or Finder - as appropriate for the installed version of macOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
Start here:
If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
An iPad that indicates that it must be restored has usually suffered a corruption of its OS that prevents the iPad from booting to a running state. Unfortunately, it is impossible for contributors here to provide a definitive explanation as to why this has occurred. You have no alternative other than to restore the iPad - this process re-installing a fresh copy of iPadOS.
These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
Restore your iPhone, iPad or iPod to factory settings – Apple Support
Restore all content to iPad from a backup - Apple Support
You’ll need access to either a Windows PC (with iTunes for Windows installed - or ore recent Apple Device App) or a Mac computer (with iTunes or Finder - as appropriate for the installed version of macOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
No one in this user to user forum can answer “why”, and Apple probably can’t either, but you will have to restore it as it says. You can make a Genius Bar appointment or contact Apple support for guidance, and, after it is restored, they may be able to diagnose the problem with testing.
Ipad is trying to restore itself??!!
