Discrepancy in trade-in value due to claimed Wi-Fi issue on iPhone 15 Pro Max

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Level 1

4 points

Discrepancy in trade-in value due to claimed Wi-Fi issue on iPhone 15 Pro Max

I sent in my phone to Apple for the trade in with an estimate of $520. A week later I get an email stating my value is now $130 and that the wifi is not functional on my device I've been contacting Apple for the past 2 days and no one is able to help me. I'm not giving up because I'm not going to have them send me back a phone they damaged and I'm not taking a lesser trade in value for a phone they damaged. I submitted proof that my phone was working perfectly fine with the wifi but that doesn't seem to matter. Has anyone else had an issue where they've traded into Apple and miraculously something is wrong with it after making sure everything was fine?

[Re-Titled by Moderator]

Original Title: Traded in iPhone 15 pro max to Apple. Claims my phone can't connect to the wifi. Tested it before I sent it in

iPhone 17 Pro Max, iOS 26

Posted on Sep 26, 2025 9:22 PM

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Answer 1

TheLittles

Level 10

204,439 points

Sep 26, 2025 9:42 PM in response to _thallattd

"Discrepancy in trade-in value due to claimed Wi-Fi issue on iPhone 15 Pro Max: [...]I submitted proof that my phone was working perfectly fine with the wifi but that doesn't seem to matter. Has anyone else had an issue where they've traded into Apple and miraculously something is wrong with it after making sure everything was fine?"

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Only Apple has say in what it will provide for trade-ins. There are plenty of reports of this over-the-years.

Perform a Chat Session:

Note that some topics are call-only (i.e. in regards to Apple ID). So, make up a scenario to get around this (i.e. "My screen won't respond"), and then ask to speak to someone.

Setting Up the Chat Session:

Go to: support.apple.com
Scroll Down: to "Tell us how we can help"
Select: Get Support
Proceed from there as Necessary

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Discrepancy in trade-in value due to claimed Wi-Fi issue on iPhone 15 Pro Max

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