You were unable to receive a text message due to a device restriction.

It isn't a problem with my provider as I can received messages from people in my contact list. I checked and filtering is not turned on. I have the latest OS installed and have rebooted my system. I'm not receiving text message from my bank, doctor's offices etc. I'm missing important info and it is end of month and I need to be able to access my accounts. The problem started after 18.7 was released. Should I install IOS 26

iPhone 11

Posted on Sep 27, 2025 8:19 AM

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3 replies

Sep 27, 2025 3:36 PM in response to Alice Blue

To be clear what razmee209 is referring to, a Text Message is one that would have a green text message bubble when you text them and also identified as Text Message on the top of the conversation. If it is an iMessage, they will be blue when texting and identified as iMessage on the top of the conversation. So when you say Text Messages work for those in your Contacts, are those only the ones using iMessage with the blue text bubble or are you able to receive from a person in your Contacts that show a green text bubble when messaging them.


Since you mentioned Restrictions, have you tried turning off Screen Time at Settings > Screen Time > Turn Off Screen Time. If it is Password protected, that would need to be entered/removed first.

Sep 27, 2025 12:54 PM in response to Alice Blue

Alice Blue wrote:

It isn't a problem with my provider as I can received messages from people in my contact list. I checked and filtering is not turned on. I have the latest OS installed and have rebooted my system. I'm not receiving text message from my bank, doctor's offices etc. I'm missing important info and it is end of month and I need to be able to access my accounts. The problem started after 18.7 was released. Should I install IOS 26

Text message is your phone carrier feature, they need to resolve the issue for you.

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You were unable to receive a text message due to a device restriction.

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