Multiple Apple Accounts Confusion

I'm leaving my current ISP (BTInternet/EE) which has its own tethered email accounts which I've used for years (I'll use a fake name for privacy) - Fred Smith.


I want to change to my iCloud email as my primary email address which is fredsmith@icloud.com which I don't really like. I thought I had fred.smith@icloud.com and after ferreting around, I found I in fact do have this email also, but it is a direct transition from my old fred.smith@me.com and is linked to a different iCloud account, also belonging to me which I haven't used for years. Somehow over time, the fred.smith@icloud.com got forgotten and everything is now fredsmith@icloud.com.


The trouble is that everything I have in the Apple Ecosphere is linked to fred.smith@btinternet.com and fredsmith@icloud.com. Fredsmith@icloud.com is an iCloud+ account and fred.smith@icloud.com is an iCloud account and apart from email is effectively empty. I've managed to change my primary email from Fred.smith@btinternet.com to fredsmith@icloud.com (although it still referenced as my primary email when setting up a new app using my apple account details and being given the choice to hide it).


I have managed to set up, send and receive emails from my fred.smith@icloud.com email account in Apple Mail but it is listed as fred.smith@me.com in my list of email accounts in Mail - even though recipients see it as Fred.smith@icloud.com. Everything to do with the F]fred.smith@me.com and fred.smith@icloud.com is tangled and confusing, sometimes one is listed, sometimes the other, sometimes you have to change to my old cloud account, sometimes you don't. It's a complete mess.


Still with me? What I want to do is:

  1. Use fred.smith@icloud.com as my primary email account (removing all references to fred.smith@me.com)
  2. Use fred.smith@icloud.com as my main iCloud account (it's not at the moment and has been dormant for a long while) but not lose everything I have in my fredsmith@icloud+ account.
  3. Remove all references in apple sign-ins to fred.smith@btinternet.com and fredsmith@icloud.com and use fred.smith@icloud.com as my default account for registering with new apps etc.


It's all too complex for my brain, sorry!


Thank you.

MacBook Pro 16″, macOS 26.0

Posted on Sep 28, 2025 2:00 AM

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Sep 28, 2025 8:33 AM in response to QuantumTribble

I'm not sure I followed all that (my fault!) ;-) I know that as soon as I see mention of me.com accounts I know that those have long been problems. Still, it should basically come down to your having two Apple Accounts and you wanting to transfer content from one to the other.


Now it is my turn to present you with a long post:


Apple has no formal entire account merging or transferring process. The things below will help you in doing ongoing or one-time transfer of as much as possible from one account to the other. In February, 2025 Apple started allowing purchases to be migrated to a different account. This is not available in all countries. If you do wish to migrate purchases, Apple has several lengthy and detailed articles about doing this, including limitations:

- Purchases can be migrated from a secondary to a primary Apple Account to consolidate them. (This feature isn’t available to users in India.) —> Migrate purchases from one Apple Account to another Apple Account - Apple Support

- Learn about what purchases and associated content can be migrated between two accounts. —> About migrating Apple Account purchases between accounts - Apple Support

If you cannot migrate your purchases, look into using Family Sharing to continue to be able to use items purchased with one Apple account with other Apple accounts, and for some data sharing features.

- Family Sharing - How Family Sharing works - Apple Support

- Set up Family Sharing - How to set up Family Sharing on your iPhone, iPad, or Mac - Apple Support


You can use various iCloud sharing features for some ongoing data sharing.

Share folders with iCloud Drive --> Share files and folders in iCloud Drive on iCloud.com - Apple Support


Read How to use Shared Albums in Photos on your iPhone, iPad, or Apple Vision Pro - Apple Support about how to share photos.


Sharing music playlists —> How to share an Apple Music playlist on your iPhone - Apple Support


While Apple’s purchase migration documents say you cannot transfer iCloud data, you can probably still do that as a separate process. The next section may sound tricky but it lets you merge some things on a device where you have already signed in with an old account but want to use a new account and incorporate data that is already on the device from the old account. Incidentally, the data will then propagate to other devices using iCloud with that new account. (I haven't tried this with a computer but it may also work with a computer account signed into an old account.)


If you have signed into the first Apple account on a device then fortunately when you sign out of that account it asks you if you wish to retain the data from the old account on your device (toggle the ones you want to on). If you keep data on the device then when you sign in with the other account it will merge this data with the account signing into the device. You can later delete individual items from the old account that you do not want. Similar information can be found in this post: I have 2 apple IDs i want to merge them h… - Apple Community , and a step-by-step in this User Tip: How to “unshare” an Apple ID - Apple Community . Note that only content physically present on the device such as contacts, photos and videos will be retained. Meta data such as a game play scores that are tied to a specific account or are only on a vendor's Apple Account-specific database remotely will not be retained. Also turn off storage optimization before doing this. With Optimize Storage, smaller, space-saving photos and videos are kept on your device while all of your original, full-resolution versions are stored in iCloud. Make sure photo optimization is turned off so the full quality versions from the old account are actually on the device before merging the content into your new account. Manage your photo and video storage - Apple Support You can turn optimization back on again once you are fully using your new account on the device.


It used to be that apps would remain on a device and would work for a while, you would not be able to update them or redownload them unless you bought them again with the new account or download them with the new account using Family Sharing. If you use purchase migration feature this may help with this now.


Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac --> https://support.apple.com/HT208242



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Multiple Apple Accounts Confusion

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