How to resolve iPhone 16 Pro factory reset issues?

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Level 1

8 points

How to resolve iPhone 16 Pro factory reset issues?

I am moving into a an iPhone 16 Pro and transferring from Android but the process got stuck part way through. I now want to reset to factory settings which also fails. I have tried via settings/reset and by using vol up/vol down/press and hold the power key until apple logo; both methods look like they are working but at the end of the process, it’s not reset (apps etc are still there and the phone starts as normal but without security of pin code or face ID). Any suggestions please?

[Re-Titled by Moderator]

Original Title: Factory reset - iPhone 16 Pro

Posted on Sep 28, 2025 2:48 AM

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Answer 1

Top-ranking reply

LD150

Level 10

101,652 points

Sep 28, 2025 6:30 AM in response to Tazmann

This process should work, if not it will tell you during the process

Erase iPhone - Apple Support

in the rare cases it does not you may have to use recovery mode process, but you need to computer and it would be unusual to need it

If you can't update or restore your iPhone or iPod touch – Apple Support (UK)

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Answer 2

sberman

Level 10

272,958 points

Sep 28, 2025 2:21 PM in response to Tazmann

See this.

If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch - Apple Support

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Answer 3

Tazmann Author

Level 1

8 points

Sep 28, 2025 1:41 PM in response to LD150

Sadly the restore process failed when tried by connecting to a macbook pro, error 9. 3 attempts with 3 cables & also a macbook air. Will try to contact Apple Support tomorrow morning.

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