iPhone 16 Pro Max – Phone & Messages apps not working after iOS 26 update

After updating my iPhone 16 Pro Max to iOS 26, everything seems to work except the default Phone and Messages apps.


  • When I open Phone or Messages, I only see a white screen.
  • I cannot make or receive calls. People calling me say they can’t reach me, even though I have full antenna signal.
  • WhatsApp and other third-party messaging apps work fine.

What I’ve already tried:

  • Hard reset (volume up → volume down → press & hold side button).
  • Tried resetting network settings, but the phone got stuck on the Apple logo for ~6 hours until I had to force reset again.
  • I also cannot properly turn off the phone.

This has essentially left my iPhone unable to perform basic calling and texting functions. Has anyone else faced this issue after the update, and is there a known fix or workaround?


[Edited by Moderator]

iPhone 16 Pro Max

Posted on Sep 28, 2025 12:17 PM

Reply
3 replies

Sep 29, 2025 10:51 AM in response to niloof

niloof wrote:

After updating my iPhone 16 Pro Max to iOS 26, everything seems to work except the default Phone and Messages apps.

When I open Phone or Messages, I only see a white screen• .
• I cannot make or receive calls. People calling me say they can’t reach me, even though I have full antenna signal.
• WhatsApp and other third-party messaging apps work fine.
What I’ve already tried:
Hard reset (volume up → volume down → press & hold side button).
• Tried resetting network settings, but the phone got stuck on the Apple logo for ~6 hours until I had to force reset again.
• I also cannot properly turn off the phone.
https://discussions.apple.com/content/attachment/87636716-e04a-49f0-832f-a93b029a73f0
This has essentially left my iPhone unable to perform basic calling and texting functions. Has anyone else faced this issue after the update, and is there a known fix or workaround?

[Edited by Moderator]

Your phone shows no cellular data connection which is the root cause of your issue. Contact your cellular data provider and troubleshoot with them.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 16 Pro Max – Phone & Messages apps not working after iOS 26 update

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