iPhone 13 excluded from free screen replacement program

Do you know how to fix this? 😟 Went to two branches already and both said iPhone 13 is not included in the free screen replacement program, only 13 Pro and Pro Max. Why tho?



[Re-Titled by Moderator]

Original Title: Rainbow screen

iPhone 13, iOS 26

Posted on Sep 28, 2025 7:59 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 28, 2025 8:23 PM

This is a user to user only forum. You aren't asking Apple here. You're asking a why question of only other users, none of whom work for or are in any way associated with Apple. So we can't answer why questions here at all. We don't speak for Apple and Apple does not participate here.


That said, there doesn't appear to be any repair campaigns for iPhone Screens on ANY model currently. This link lists all the repair campaigns Apple has --Apple Service Programs - Apple Support


2 replies
Question marked as Top-ranking reply

Sep 28, 2025 8:23 PM in response to crscntmoon

This is a user to user only forum. You aren't asking Apple here. You're asking a why question of only other users, none of whom work for or are in any way associated with Apple. So we can't answer why questions here at all. We don't speak for Apple and Apple does not participate here.


That said, there doesn't appear to be any repair campaigns for iPhone Screens on ANY model currently. This link lists all the repair campaigns Apple has --Apple Service Programs - Apple Support


Sep 28, 2025 8:34 PM in response to crscntmoon

Are you referring to this?!?


9to5Mac (Jun 5, 2024) – iPhone and Apple Watch single hairline display cracks no longer covered under standard warranty


"According to multiple sources, Apple is no longer covering “single hairline cracks” under the standard warranty for the iPhone and Apple Watch. Instead, these repairs are now being processed as “accidental damage” claims, and users are required to pay."


If so, wouldn't the standard warranty on an iPhone 13 have run out already?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 13 excluded from free screen replacement program

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.