Apple ID Problem

My friend buy with loan for new iPhone 16 plus in a telephone shop in Malaysia. After get the phone, she use the phone to create Apple ID and log in the iphone. Warranty is started on that day also. After few days she thinking to transfer her android data to the iPhone, so she go to a switch shop to ask for help. And she go and create a new Apple ID with the staff phone but she key in herself. Den she reset her iPhone back and key in the new Apple ID. After that iPhone been lock because the new Apple ID phone nomber is other phone number. So she can’t log in the phone now. When find to Apple support to unlock the Apple ID. It’s unsolve. She been provide all document including invoice and also the the shop supplier invoice to Apple. But apple seem like not recognise if not authorize reseller invoice cos keep asking her to resubmit. Is there any solution for her case?