Failed Setup on new iPhone 16

I tried setting up my new iPhone and the carrier service has swapped over already. The set up process froze during iOS 26 update. Tried turning off/on, but then phone was frozen on “Hello” screen. Completed reset procedure for Restore. Hooked to computer (Windows PC) with Apple Devices app and attempted both Update Only and Restore and Update options. Multiple occasions it stopped the downloaded. The last time it said my PC was downloading software needed for phone update and then came back later with a response that “the download was corrupted. Try again” Now and cannot get my phone to go to Restore screen at all to even try again. What steps should I try next?

Posted on Oct 1, 2025 8:09 AM

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Jeff Donald

Community+ 2026

Level 9

56,673 points

Posted on Oct 1, 2025 9:47 AM

You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.

If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below. In Canada call 1-800-263-3394

Contact Apple for support and service - Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Explore Service Locations

Official Apple Support

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Failed Setup on new iPhone 16

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