Voice memo app - freezing iphone and unable to delete

Hi all,


This week I reinstalled the Voice Memos app to make a quick recording. However, every time I open the app, it completely freezes and then crashes my iPhone, which forces a restart.


Since then, I have tried several times to delete or uninstall the app, but each attempt leads to the same issue. The phone freezes and I have to make a forced restart/it does it itself, making it impossible to remove the app.


What I have tried so far:


  • Updated to iOS 18.7.1
  • Upgraded iCloud storage (now using 78 GB of 2 TB)
  • Deleted a large amount of content, including photos, screenshots, messages and files
  • Attempted to delete the app via Settings > General > iPhone Storage. After a very long loading time of the apps, selecting the app caused the phone to crash again. iPhone storage list now not showing again.
  • ETA: I've looked at the backup details, which say my apps aren't using any data and the next Backup Size never loads. However, I can see from iCloud online, that this isn't correct.


Device information:


  • iPhone 13 Pro
  • 73 GB used out of 128 GB
  • iCloud storage usage: 78 GB of 2 TB


The phone was working perfectly before I reinstalled Voice Memos, so I suspect this issue is related to the app. I deleted any recordings before I uninstalled the app.


Any suggestions or fixes would be greatly appreciated. Thank you in advance.

iPhone 13 Pro

Posted on Oct 5, 2025 8:49 AM

Reply
4 replies

Oct 5, 2025 12:34 PM in response to Alancito

I must admit, having used iPhones for well over ten years, this is the first time that I've not moved to a new contract phone after 24 months. So, I was unaware of battery health possibly being an issue. Thanks again, you've been a great help. I'll look at getting the battery replaced this week and if the thread is still open, I'll report back!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Voice memo app - freezing iphone and unable to delete

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.