How to return my old Mac?
I've prepped old laptop for return. Now what/ Where do I send it?
[Re-Titled by Moderator]
Original Title: Retun laptop
MacBook Air 13″, macOS 26.0
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You can continue to find trusted guidance and support on the official Apple Support site.
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I've prepped old laptop for return. Now what/ Where do I send it?
[Re-Titled by Moderator]
Original Title: Retun laptop
MacBook Air 13″, macOS 26.0
If this is some kind of preauthorized return or trade-in with Apple, then follow the instructions Apple provided to you. Those instructions could be within the box (if Apple sent you a box), or as an email confirmation, or somewhere in the paperwork you did to create the return.
You can also contact Apple Support directly to ask for assistance. You should give them whatever case ID or reference number associated with the return or trade-in.
Periprod wrote:
I've prepped old laptop for return. Now what/ Where do I send it?
[Re-Titled by Moderator]
Original Title: Retun laptop
Please provide some context. Are you asking about sending in your trade in after getting a new Mac?
How to return my old Mac?