when you add an HP T630 printer, the print window does not appear.
as soon as you delete the printer, everything works fine.
I tried adding this printer on another macbook, everything works fine.
I repeat, the printer is detected normally. But the print window is not displayed.
MacBook Pro 15″, macOS 15.7
Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on the problem Mac?
Please download and run Etrecheck. The free version is sufficient.
Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
Copy the report
and after clicking on the Reply button use the Additional Text button to paste the report in your reply.
Check Etrecheck's Privacy settings and make sure the checkbox for full disk access before running:
Then we can examine the report and see if we can determine the cause of the problem.
Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on the problem Mac?
Please download and run Etrecheck. The free version is sufficient.
Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
Copy the report
and after clicking on the Reply button use the Additional Text button to paste the report in your reply.
Check Etrecheck's Privacy settings and make sure the checkbox for full disk access before running:
Then we can examine the report and see if we can determine the cause of the problem.
Sheldon00 wrote:
yes, the printer was working properly. The problems only started after the reinstallation.
Then I reinstalled the system again. The problem persisted.
And when you open Excel and click on print, Excel crashes and shuts down
Right now, let us deal only with the Printer issue
Problems with Third Party Applications like Microsoft Windows EXCEL are best dealt with by Microsoft - full stop
To avoid a session of Q&A, Q&A and Q&A
Download the Application Etrecheck ( External Link ) directly from the Developer.
This is a Diagnostic Tool that makes no changes to the computer.
It makes a coherent and readable inventory of both the Hardware and Software used on the computer
The application is free or paid for added features.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - Share Report >> Copy , then paste >>>> using the Additional Text Icon <<<<
Try adding the printer while running in Safe Mode. Does it install? Does the print window appear normally while in Safe Mode?
Restart normally again. Does the problem reoccur?
Post the full report, by clicking in the "additional text" button:
and pasting the report into the text box.
Performance: Good
Problem: Other problem
Major Issues:
Anything that appears on this list needs immediate attention.
Unsigned files - There are unsigned software files installed that could be malicious and should be reviewed.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
No Time Machine backup - Time Machine backup not found.
Apps crashing - There have been numerous app crashes.
Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
Vintage hardware - This computer may be considered vintage.
External drives and performance - There are external drives connected that could be affecting performance.
Sharing enabled - This computer has sharing services enabled that could be a security risk.
Hardware Information:
MacBook Pro (15-inch, 2018)
Status: Vintage
MacBook Pro Model: MacBookPro15,1
2,6 GHz 6-Core Intel Core i7 (i7-8850H) CPU: 6-core
16 GB RAM - Not upgradeable
BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2400
BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2400
Battery: Health = Normal - Cycle count = 339
Video Information:
Intel UHD Graphics 630 - VRAM: 1536 MB
Radeon Pro 560X - VRAM: 4 GB
PHL 273V7 1920 x 1080
DELL E2722HS 1920 x 1080
Drives:
disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
S.M.A.R.T. Details: 8% used, 38.11 TB written, 100% health, 209 unsafe shutdowns
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Container] 499.96 GB
disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes)
disk1s1 (APFS) [APFS Container] (11.26 GB used)
disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (11.26 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (2.72 GB used)
disk1s3 - Recovery (APFS) [Recovery] (1.33 GB used)
disk1s4 - M*******************е (APFS) [APFS Virtual drive] (51.06 GB used)
disk1s5 - Update (APFS) (4 MB used)
disk1s6 - VM (APFS) [APFS VM] (1.07 GB used)
disk2 - Apple Disk Image 777 MB (Disk Image)
External Virtual Interface
disk2s1 [Partition Map] 31 KB
disk2s2 - H*********************l (Mac OS Extended) 777 MB (610 MB used)
disk3 - Apple Disk Image 277 MB (Disk Image)
External Virtual Interface
disk3s1 - Y*************t (Mac OS Extended) 277 MB (274 MB used)
Mounted Volumes:
disk1s1s1 - Macintosh HD [APFS Snapshot]
Filesystem: APFS
Mount point: /
Read-only: Yes
Used: 11.26 GB
Shared values
Size: 499.96 GB
Free: 432.36 GB
Available: 452.70 GB
disk1s2 - Preboot [APFS Preboot]
Filesystem: APFS
Mount point: /System/Volumes/Preboot
Used: 2.72 GB
Shared values
Size: 499.96 GB
Free: 432.36 GB
disk1s4 - M*******************е [APFS Virtual drive]
Filesystem: APFS
Mount point: /System/Volumes/Data
Encrypted
Used: 51.06 GB
Shared values
Size: 499.96 GB
Free: 432.36 GB
Available: 452.70 GB
disk1s5 - Update
Filesystem: APFS
Mount point: /System/Volumes/Update
Used: 4 MB
Shared values
Size: 499.96 GB
Free: 432.36 GB
disk1s6 - VM [APFS VM]
Filesystem: APFS
Mount point: /System/Volumes/VM
Used: 1.07 GB
Shared values
Size: 499.96 GB
Free: 432.36 GB
disk2s2 - H*********************l
Filesystem: Mac OS Extended
Disk Image
Mount point: /Volumes/H*********************l
Read-only: Yes
Size: 777 MB
disk3s1 - Y*************t
Filesystem: Mac OS Extended
Disk Image
Mount point: /Volumes/Y*************t
Read-only: Yes
Size: 277 MB
Did the Printer and the Problem Computer function BEFORE you Reinstalled the operating system
Did this problems ONLY happen AFTER you reinstalled the operating system ?
Sheldon00 wrote:
when you add an HP T630 printer, the print window does not appear.
as soon as you delete the printer, everything works fine.
I tried adding this printer on another macbook, everything works fine.
I repeat, the printer is detected normally. But the print window is not displayed.
Are both computers running the exact same versions of macOS, third party software which would include any third party party Printer Software
Are the connections used from both computer to the printer done in exactly the same way ?
Good afternoon!
Yes, everything is identical. I didn't have this problem on my Mac before. The printer was installed and working properly.
Then I reinstalled the system, and the print window stopped appearing.
P.S. Please forgive my English, as I'm using a translator.
yes, the printer was working properly. The problems only started after the reinstallation.
Then I reinstalled the system again. The problem persisted.
And when you open Excel and click on print, Excel crashes and shuts down
I started in safe mode.
I installed the printer, but the print window never appeared. The error occurred again
This is a Partial Report
Should you decide to post the Full Report at a later time.
Perhaps someone may decide to have a close look at the report and offer some suggestions / insights
does not display the print window
