“My device was purchased second-hand.
I have ownership proof and I would like to request a Re-evaluation Case for Activation Lock removal.
The device was incorrectly reported as lost.”
iPhone 16 Pro, iOS 26
Apple is not here. We are users like you. We can not escalate issues to Apple.
If you bought a locked used computer, return the computer for a refund. Or, have the previous owner do this:
What to do before you sell, give away, trade in, or recycle your Mac - Apple Support
Apple is not here. We are users like you. We can not escalate issues to Apple.
If you bought a locked used computer, return the computer for a refund. Or, have the previous owner do this:
What to do before you sell, give away, trade in, or recycle your Mac - Apple Support
You are not addressing Apple here. We are other end users and have no way to escalate anything.
escalate this case to a Senior Advisor for re-evaluation, please. Thank you.
