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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
So I factory reset my *used* MacBook after some stuff wasn't working, and now I’m trying to set it back up, but it’s bringing me back to an iCloud account that isn’t mine and I do not know what to do or how to fix it..
(I had it attached to MY account but now it no longer is)
[Edited by Moderator]
Original Title: Recovery assistance???
MacBook Air 13″
That means the previous owner never removed the activation lock from their Apple Account. That’s always a huge risk when buying a used Apple device.
If you still have contact with them, ask them to remove the Mac from their devices in the Find My app, or https://icloud.com/find.
That means the previous owner never removed the activation lock from their Apple Account. That’s always a huge risk when buying a used Apple device.
If you still have contact with them, ask them to remove the Mac from their devices in the Find My app, or https://icloud.com/find.
Factory reset MacBook Air brings up unknown iCloud account
