Upload blocked in remove activation lock process, stuck

Question

Level 1

10 points

Upload blocked in remove activation lock process, stuck

Hello community,

I am caught in a dead end during the process of asking for activation lock removal for my iPhone.

(Background: My Apple ID has been locked and deactivated - without any reason by Apple - so that I cannot use the app store on any of my devices anymore. The only way to get the devices working again is to connect them with another Apple ID, which is possible only when asking for activation lock removal:)

One step in the process asks for uploading a receipt.

But I cannot upload. There is no button nor field accepting a file. Also, the "continue" button is greyed out. I can do nothing there, the page is a dead end.

What can I do?

I've tried different browsers on several devices, and on several days, the behavior is always the same.

The strange thing is that the upload worked perfectly when I did the same for my iPad last week. I had the same page then, and it did have an upload area.

I'll appreciate any help.

Regards,

an Apple user

[Edited by Moderator]

Posted on Oct 17, 2025 9:30 AM

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Answer 1

Slotermeyer Author

Level 1

10 points

Oct 19, 2025 6:22 AM in response to Slotermeyer

The browser console shows interesting error message. Here is a screenshot from Chrome; in Firefox it's similar.

Any idea how to solve this?

Or even how I could tell Apple about the problem? I can't find a way on the support web site to tell Apple about this error.

Text version of the errors:

Access to XMLHttpRequest at 'https://www.apple.com/us/shop/bag/status?apikey=S2A49YFKJF2JAT22K' from origin 'https://al-support.apple.com' has been blocked by CORS policy: The value of the 'Access-Control-Allow-Credentials' header in the response is '' which must be 'true' when the request's credentials mode is 'include'. The credentials mode of requests initiated by the XMLHttpRequest is controlled by the withCredentials attribute.

/#/device-info/a873ac7ad8f98308a4a44d40ed842483/de_DE:1 Access to XMLHttpRequest at 'https://www.apple.com/us/shop/bag/status?apikey=S2A49YFKJF2JAT22K' from origin 'https://al-support.apple.com' has been blocked by CORS policy: The value of the 'Access-Control-Allow-Credentials' header in the response is '' which must be 'true' when the request's credentials mode is 'include'. The credentials mode of requests initiated by the XMLHttpRequest is controlled by the withCredentials attribute.

www.apple.com/us/shop/bag/status?apikey=S2A49YFKJF2JAT22K:1 Failed to load resource: net::ERR_FAILED

/api/v1/cryptozen/user:1 Failed to load resource: the server responded with a status of 401 ()

index-B4V9GFIh.js:14 SyntaxError: 7

at bo (index-B4V9GFIh.js:36:590)

at f (index-B4V9GFIh.js:37:1013)

at R (index-B4V9GFIh.js:37:5647)

at U (index-B4V9GFIh.js:37:6543)

at Object.M [as nextToken] (index-B4V9GFIh.js:37:7045)

at l (index-B4V9GFIh.js:37:8084)

at p (index-B4V9GFIh.js:37:10347)

at _ (index-B4V9GFIh.js:37:11091)

at Object.T [as parse] (index-B4V9GFIh.js:37:11254)

at Xv (index-B4V9GFIh.js:38:518)

um @ index-B4V9GFIh.js:14

index-B4V9GFIh.js:14 SyntaxError: 7

at bo (index-B4V9GFIh.js:36:590)

at f (index-B4V9GFIh.js:37:1013)

at R (index-B4V9GFIh.js:37:5647)

at U (index-B4V9GFIh.js:37:6543)

at Object.M [as nextToken] (index-B4V9GFIh.js:37:7045)

at l (index-B4V9GFIh.js:37:8084)

at p (index-B4V9GFIh.js:37:10347)

at _ (index-B4V9GFIh.js:37:11091)

at Object.T [as parse] (index-B4V9GFIh.js:37:11254)

at Xv (index-B4V9GFIh.js:38:518)

um @ index-B4V9GFIh.js:14

Thank you,

[Edited by Moderator]

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Answer 2

Slotermeyer Author

Level 1

10 points

Oct 22, 2025 10:41 AM in response to Slotermeyer

In today's attempt an upload area appeared on the page and I was able to submit my request successfully.

I have no idea where the problem was and why it persisted for so many days, but at least my problem is solved.

Thanks to the responsible people.

Case closed.

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