Recently migrated from my old 2012 Imac to a new 2025 Imac, nearly everything weny across ok, but SkyGo, will not connect, keeps saying unable to connect, showing a 001 code,
I have been onto Sky website and downloaded the latest app, but still no good.
Apple M4,, using Tahoe 26.0.1
Do I need to do anything else??? other software etc???
[Re-Titled by Moderator]
Original Title: skygo not working
iMac 24″, macOS 26.0
1, From your desktop, select Go from the top toolbar
2, Press and hold the Option key on your keyboard **This is really important - it allows you to access folders on your Mac's Hard Drive rather than your user folder**
3, Select Library
4, Open the Application Support folder
5, Find the Sky Go folder
6, Move everything IN the Sky Go folder to your trash. **Don't take the enclosing folder, just its contents** - anecdotally, incase it helps somone identify the contents, the first folder/file in this folder for me is called "blob_storage" and the last is "WebStorage"
7, No need to empty your trash bin, just restart your Mac
When you next open Sky Go you should be given the option to select cookies and then log in.
Other advice I've found suggests searching for ~/Library folders - it may be a setting on my Mac or an update, but this opens up the Library folder within my user account, not the Hard Drive.
1, From your desktop, select Go from the top toolbar
2, Press and hold the Option key on your keyboard **This is really important - it allows you to access folders on your Mac's Hard Drive rather than your user folder**
3, Select Library
4, Open the Application Support folder
5, Find the Sky Go folder
6, Move everything IN the Sky Go folder to your trash. **Don't take the enclosing folder, just its contents** - anecdotally, incase it helps somone identify the contents, the first folder/file in this folder for me is called "blob_storage" and the last is "WebStorage"
7, No need to empty your trash bin, just restart your Mac
When you next open Sky Go you should be given the option to select cookies and then log in.
Other advice I've found suggests searching for ~/Library folders - it may be a setting on my Mac or an update, but this opens up the Library folder within my user account, not the Hard Drive.
coptleigh wrote:
Recently migrated from my old 2012 Imac to a new 2025 Imac, nearly everything weny across ok, but SkyGo, will not connect, keeps saying unable to connect, showing a 001 code,
I have been onto Sky website and downloaded the latest app, but still no good.
Apple M4,, using Tahoe 26.0.1
Do I need to do anything else??? other software etc???
[Re-Titled by Moderator]
Original Title: skygo not working
what is your SkyGo(?)—Sky Go app today. Watch the TV you love anywhere...
for third party—if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/updates…
Contact a third-party vendor - Apple Support
Contact a third-party vendor - Apple Support
https://www.sky.com/help/articles/contacting-sky
Thanks all, did as described and work immediatley !!!
Regards
Alan
Unable to connect Sky Go on new iMac with 001 error
