Unable to verify payment information on App Store

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Unable to verify payment information on App Store

I bought some items at the store, but suddenly it displayed an error message "Cannot Verify Payment Information. Contact Apple Support for more information." I tried everything I could find online, including articles posted here and followed them, but it didn't help. I double-checked my bank card multiple times, and it's fine, I can still use the card for other purchases. I even tried removing and re-adding the card, but the store won't let me add it again because of the "Cannot Verify Payment Information. Contact Apple Support for more information" message.

Please help

[Re-Titled by Moderator]

Original Title: Cannot verify payment information

iPhone XR, iOS 17

Posted on Oct 20, 2025 3:55 PM

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Answer 1

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Limnos

Community+ 2026

Level 10

446,147 points

Oct 20, 2025 5:46 PM in response to Yahyanasidi

This is a user to user forum, not Apple Support. Do as it instructs and contact Apple. Refer to this page for Apple Support for different countries ➔

Choose your country or region - Official Apple Support

Select your country (if you do not see your country, also look for "other" in regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

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Unable to verify payment information on App Store

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