apple id locked + apple id phone number not using anymore

i’ve been trying to get into my old appleid account because i want to update a paid app, but i forgot the trusted phone number

sorry i know it’s stupid :(

i just need help because it’s telling me to reset my current apple id’s password but nothing is happening though


please help me

Posted on Oct 24, 2025 4:51 AM

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Question marked as Top-ranking reply

Posted on Oct 24, 2025 5:31 AM

Hello,


What you are seeing is discussed in this Apple article: Get a verification code and sign in with two-factor authentication - Apple Support

With two-factor authentication you may need to verify your identity using a trusted device generating a verification code when trying to conduct certain activities. If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. Enter the telephone number as requested by the hint.


The article also describes other ways to verify with a trusted device or an Account Recovery Contact. Tap “forgot” to see some of these.


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery ( How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. The post by shoeluvr13 at this link provides additional detail about the account recovery process: Activation Lockout Issues - Apple Community


1 reply
Question marked as Top-ranking reply

Oct 24, 2025 5:31 AM in response to uwahuwa

Hello,


What you are seeing is discussed in this Apple article: Get a verification code and sign in with two-factor authentication - Apple Support

With two-factor authentication you may need to verify your identity using a trusted device generating a verification code when trying to conduct certain activities. If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. Enter the telephone number as requested by the hint.


The article also describes other ways to verify with a trusted device or an Account Recovery Contact. Tap “forgot” to see some of these.


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery ( How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. The post by shoeluvr13 at this link provides additional detail about the account recovery process: Activation Lockout Issues - Apple Community


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

apple id locked + apple id phone number not using anymore

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