Resetting Apple Account security questions without answers

Several years ago Apple transitioned to using two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if you have problems then they no longer get direct support. You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support but the article is labeled "archived" and may contain information that no longer applies. If the instructions work then fine; if they do not (e.g., you see “not enough information”*) then you will have no option but to change to the newer security method, if you can. Over the past few years Apple has been persistently encouraging users to switch to the newer two factor authentication security system. For those who have disregarded their encouraging, Apple will likely only help you to now change to two factor authentication, if even that is possible. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> Two-factor authentication for Apple Account - Apple Support to try to change to two factor authentication.

If you still need help, contact Apple Account support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Select "Other Apple Account Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.

If Apple cannot, or will not, help you transition to two factor authentication then it is quite possible you will have to simply abandon the old account and everything it contained. In that case, if you were using the Find My service, the Activation Lock support request support article at: - https://al-support.apple.com/#/additional-support may at least let you regain use of your equipment. If not, you will also have to say goodbye to that as well.

Good luck!

*See the third page of this discussion Unable to Reset Apple ID Security Questio… - Apple Community Some people talk about getting out of a “loop” by logging in a different way. I am not really following what they are talking about but maybe you can see if it helps.

I haven't been in your position so I don't know what Apple requires. I seem to recall them accepting other methods if you contact them in person, such as maybe knowing a credit card number that was associated with the account. You'd have to speak with them.

To me the security questions thing was mostly stupid because Apple had a fixed set of questions that were culturally inflexible. My high school had no "mascot". Other answers were easily guessed because people would post their lives on social media. I use security questions but my answers have nothing to do with the actual questions asked. I just have to remember what answers I used for which question.

Apple provides such a method, but you have not kept up to date with your account settings as far as upgrading to two factor authentication goes, so you're starting from a weak point. Have you actually contacted Apple for what they say? They are the ones you are going to have to convince you are the account owner. They appear to have pretty rigid guidelines in this situation though.

As far as an Apple TV goes, when I read their general documentation about doing things that require Apple hardware, I rarely see an Apple TV mentioned; it's iPhone, iPad or Mac.

To me the security questions thing was mostly stupid because Apple had a fixed set of questions that were culturally inflexible.

Your answers could be anything though, it didn’t have to be objectively truthful. It only had to match what you said earlier. What is your childhood friend’s dog’s name? “237” would be valid, if you chose that, and remembered (or wrote down) this answer.

I happily switched to TFA as soon as I could though.

Exactly. That's what I did (and thought I had outlined above that that was what I had done). I was just saying why I thought they were a bad idea as Apple presented them because you couldn't set up your own questions as something highly specific to you.

I don't like Apple's 2FA because one time I am most likely to need to get a security code will be when all I will have is my iPhone in a country where I have no phone service. Having a code pop up on my computer 6,000 miles away isn't going to do me any good.

It isn't at all unusual in the commercial world for a company to only rely upon its own hardware for a support service.