I’ve tried frequently over course of last couple of weeks to recover password on an old Apple ID. I get a message to recovery device saying I will be contacted by text or phone at a specified day/ time but no call or text. Why?
iPhone 17, iOS 26
You cannot actually reccover a password, you can only reset it.
Apple is trying to contact you at the phone number you have provided on your account. Hopefully it is up to date. If not, refer to this page for Apple Support for different countries ➔
Choose your country or region - Official Apple Support
Select your country (if you do not see your country, also look for "other" in regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
You cannot actually reccover a password, you can only reset it.
Apple is trying to contact you at the phone number you have provided on your account. Hopefully it is up to date. If not, refer to this page for Apple Support for different countries ➔
Choose your country or region - Official Apple Support
Select your country (if you do not see your country, also look for "other" in regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
Recover old account password
