The "Support" app cannot change your phone number

Hello.


When I created my "support" account, I entered a phone number that I haven't used for the past three months. Unfortunately, I haven't been able to change it on my own in Russia.


Since I don't own this number, I want to either delete it or mark it as unclaimed. How can I do this in Russia? Thank you


[Edited by Moderator]

iPhone 13, iOS 26

Posted on Nov 5, 2025 11:57 PM

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Question marked as Top-ranking reply

Posted on Nov 6, 2025 3:04 AM

Did you try to contact the official Apple Support about that?

Apple Support online


Or give them a call by choosing the phone number from this Apple page:

Обращение в службу поддержки Apple - Служба поддержки Apple (RU)




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The "Support" app cannot change your phone number

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