Iphone 13mini, i havent used it since late 2023. and of course i forgot the passcode. and when i lock myself out, it does not have the "forgot passcode" icon. iphone is carrier unlocked. so what are some ideas. take it to apple? will they charge me for having them look at it or do anything with it?
[Re-Titled by Moderator]
Original Title: can't unlock iPhone
iPhone 13 mini, iOS 16
If you are on the "Unavailable" screen and you do not see a Forgot Passcode option, your only option at this point is to use a Mac or PC to Restore the iPhone.
That will erase the phone and install the current most up to date iOS version on the phone, but you will still need your Apple ID (now called your Apple Account) and the Apple Account password to set up the phone again.
If you’ve forgotten your iPhone passcode or your iPhone is disabled – Apple Support
An Apple Store / Genius Bar or authorized Apple service shop will not normally charge you to simply erase the phone, and you can then set up the phone again from the "Hello" screen.
However, if there are other issues, then a service charge will likely apply.
Have you been paying your carrier for service even though you have not been using the phone for some time? If not, you may need to get with your carrier to get service established again. The carrier may impose a new lock on the phone, requiring you to complete some months of service before the phone will be unlocked.
If you are on the "Unavailable" screen and you do not see a Forgot Passcode option, your only option at this point is to use a Mac or PC to Restore the iPhone.
That will erase the phone and install the current most up to date iOS version on the phone, but you will still need your Apple ID (now called your Apple Account) and the Apple Account password to set up the phone again.
If you’ve forgotten your iPhone passcode or your iPhone is disabled – Apple Support
An Apple Store / Genius Bar or authorized Apple service shop will not normally charge you to simply erase the phone, and you can then set up the phone again from the "Hello" screen.
However, if there are other issues, then a service charge will likely apply.
Have you been paying your carrier for service even though you have not been using the phone for some time? If not, you may need to get with your carrier to get service established again. The carrier may impose a new lock on the phone, requiring you to complete some months of service before the phone will be unlocked.
Yes, but the OP told us that the "Forgot Passcode" option did not appear on his phone, (The OP called it an icon), so you have to read a few more lines down in the support document to pick up the alternate info that will be needed.
If you know of another Apple Support document that details how to get the "Forgot Passcode" option (or button or icon) to appear.....if it is missing.......please post that link.
Well, the first lines of that linked page show a way to do it without a computer by tapping on the link bottom right
Bob Timmons wrote:
Yes, but the OP told us that this option did not appear on his phone,
correct, my bad.
No worries.
Unlocking iPhone 13 mini with "Forgot Passcode" and "Carrier Unlock"
