error message when transferring video files to Windows

I have been trying for 4 hours to transfer 1 video from iPhone 13 Pro to windows 11. I changed the settings to “keep original”, restarted both devices and tried several USB ports. I keep getting an error message “requested value cannot be determined”. I tried importing using the photos app on my PC and got an error message “import failed”. I have tried everything NOTHING WORKS. Can someone please, please, please HELP ME!!!!!!!!!