Help with trusted number and loving in Apple ID

Unable to log into my Apple ID account on iPhone settings, as I have a wrong trusted number so I can’t go through the two factor authentication process. I also can’t add a trusted number without log into my Apple ID. Please help.

Posted on Nov 9, 2025 11:38 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 9, 2025 11:48 AM

Then you need to use Account Recovery where there may be a waiting period and limits on device/account usage while the recovery request is being processed.

How to use account recovery when you can’t reset your Apple Account password - Apple Support


2 replies

Nov 9, 2025 8:24 PM in response to Stuckcantcontinue

If you can still sign into your account on another device you can investigate adding more ways to get a code such as multiple telephone numbers where you can receive a text or a phone call. The below is based on the section "About trusted phone numbers and trusted devices" in the article Two-factor authentication for Apple Account - Apple Support


If you had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) you can also get a code that way.


If you can’t sign in, get access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple Account password - Apple Support One tip to using account recovery it to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information. The post by shoeluvr13 at this link provides additional detail about the account recovery process: iCloud account recovery with new phone nu… - Apple Community


You should consider making sure you have multiple trusted devices and telephone numbers (ask a friend or a relative).


You may also wish to read the articles 'Two-factor authentication for Apple ID' ( Two-factor authentication for Apple Account - Apple Support ) and 'Get a verification code and sign in with two-factor authentication' ( Get a verification code and sign in with two-factor authentication - Apple Support ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Help with trusted number and loving in Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.