took money for no reason

if it was me then I would read

Get help with charges from apple.com/bill - Apple Support

and maybe

If you want to cancel a subscription from Apple - Apple Support

and if you wish to contact apples official support channel then I would try

Get Support (apple.com)

And or

Contact - Official Apple Support

And or

Contact - How to Contact Us - Apple

Or

Genius Bar Reservation and Apple Support Options - Apple

It’s likely to be a duplicate account. I’ve been dealing with this for 18mths although it’s actually longer.

My ex made a work account for me using our home internet. That’s confused my Microsoft Account for work but also I stupidly got a Gmail account when I saw odd workflow.

Either contact Apple directly if you don’t think anyone has had access or cloned your account or take a trip in your car and force your ID to the correct settings ♾️