I bought my 17 pro in November 2025 and it's been a problem since for me as well. I've been in contact with their support now for over 2 months and there is still no resolution.
The support (which is calling me every week to update me on the case wether they actually have an update or not) is apparently in contact with the "engineers" who aren't able to even find the problem - but they know it exists for other users as well. I'm so incredible fed up with this problem now since I cannot send photos in ANY app unless I take a screenshot of the photo and then send the screenshot. I cannot sync with google photos either.
The support is trying to help but the "engineers" seem to be unable to fix this problem - and not even locate if it's a software or a hardware problem.
In the support calls I've sent in multiple screen recordings and additional diagnostics data, but still there are no signs of this solving. I've also asked if I can just return it, even though I want it repaired, but apparently you can only return it within 14 days of purchase according to the support.
I don't know what to do and I feel like they are not even trying to solve it in any reasonable manner.
Last thing I heard was today with the support (2026-01-15) was that the "engineers" didn't know what the problem is but that maybe that it will be resolved by the new update (or the next one, or the next one) but that it can be days, weeks or even months before it's solved. Note that there has already been 2 software updates since I first contacted them about this problem (25th of November 2025).
