iPhone camera not working, non-genuine part

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Level 1

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iPhone camera not working, non-genuine part

Ever since updating to iOS 26 and beyond my iPhone camera hasn’t been working consistently. At first it would only work on selfie mode. Then only in video. After restarting or updating it works for a short time. But yesterday I opened my camera took a picture and it never appeared in my photos library. Today camera mode was black at first then gray after switching from video to camera. This evening, after updating my phone to 26.1 I received a notification: “Unable to determine if your iPhone camera is a genuine Apple part. This could be because the part is non-genuine or not functioning as expected.” My iPhone was bought brand new from the Apple Store several years ago, there is no way the camera isn’t a genuine apple part. What gives?

iPhone 13 Pro Max, iOS 26

Posted on Nov 11, 2025 5:16 PM

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Answer 1

Top-ranking reply

Bob Timmons

Level 10

188,936 points

Nov 11, 2025 5:36 PM in response to weirtm81

Let's again review the message that appears a bit more carefully.

“Unable to determine if your iPhone camera is a genuine Apple part. This could be because the part is non-genuine or not functioning as expected.”

The camera is genuine, but it is not functioning as expected, which means that there is a hardware problem with the (genuine) camera.

You will need to make an appointment at the Apple Store / Genius Bar for repairs or take the phone to an authorized Apple service shop if that is more convenient. The shop will check and test the phone and go over your options with you.

You can find a list of authorized Apple service shops in your area using this link:

Find Locations

Good luck.

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Answer 2

Bob Timmons

Level 10

188,936 points

Nov 11, 2025 6:05 PM in response to weirtm81

The message appears constantly, correct?

The tech will run diagnostics on the phone and that will detect any hardware issues.

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Answer 3

weirtm81 Author

Level 1

4 points

Nov 11, 2025 6:02 PM in response to Bob Timmons

Thanks, Bob! I figured it was the "not functioning as expected." I was hoping that maybe others were experiencing the same thing, and it was a bug that could be fixed with another update. I will take it to the Apple Store, but do you happen to know if it needs to be glitching when they are looking at it? I'm asking because it doesn't always glitch, but I did take a screenshot of the notification.

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iPhone camera not working, non-genuine part

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