How do I get a refund for an unwanted purchase from Apple?

Here's how to request an app or media refund from Apple (From: Request a refund for apps or content that you bought from Apple - Apple Support - see the article for more detail.) If you bought this in the EU from a third party, see: About purchases not billed through the App Store or the App Store’s In-App Purchase system - Apple Support instead.

1. Sign in to https://reportaproblem.apple.com

2. Tap or click "I'd like to," then choose "Request a refund."

3. Choose the reason why you want a refund, then choose Next.

4. Choose the app, subscription, or other item, then choose Submit.

If you were charged for a subscription that you no longer want, you can also cancel the subscription using the directions in this article --> If you want to cancel a subscription from Apple - Apple Support

Read this support article for information about how long it takes to receive a refund (if you are granted one), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from the U.S.A. version of Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.

- "All Transactions are final."

Apple's terms of purchase in the USA are, "All Transactions are final," ( Legal - Apple Media Services - Apple section B), but check the terms for your country. Even if Apple does not outright say in a country that sales are final, they may say that refunds are only made to remedy defective or unavailable product. In other cases Apple may make limited refunds solely at their discretion and as an exception. Apple can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.

- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be that certain refund requests might be considered suspicious or excessive.

According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. Your request may not have met the automated system’s criteria for a refund. If you feel you want to discuss a refund request with a person, try to contact an Apple representative by email —> “If you disagree with your final decision, contact dpo@apple.com “

Follow the steps mentioned in this article to ask for a refund:

Request a refund for apps or content that you bought from Apple - Apple Support

For any purchase on your device that is managed by Apple, you must first authorize the charge by double clicking the side button with the amount showing on the screen, followed by verification with Face ID/Touch ID or Passcode. You agreed to have that amount deducted from your account and purchase the item shown on that screen, Apple is not taking anything that you did not tell them to do.

In most cases, all transactions in the App Store are final. At times Apple may provide a compassionate refund, but it should never be expected. When requesting a refund you may get one shot to appeal your request after a denial, and then the decision will be final.