I'm trying to back up my iphone via USB using a lightning cable. It keeps telling me the phone has disconnected, despite the phone showing up on the desktop the entire time and clearly NOT disconnecting. Then, other times I click "Back Up Now", it says there is not enough space, despite there being at least 100GB more space on the Mac Mini than on the iPhone.
What is going on?
Mac mini
I would say make sure you’re using an official Apple cord. I would also try to restart both of your Mac and your phone. I would also make sure that your Mac and your iPhone are both up-to-date on iOS updates. Make sure there’s nothing else plugged into your computer, except your keyboard and mouse (chargers are fine). If you use a lot of iCloud storage, try to free up some space. I’m not an expert, but I hope this helps. Good luck! 👍
Perhaps a long shot:
Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN, then restart your device. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN, but probably shouldn't.
yes, I've tried multiple cords - Apple and others - restarted both, checked everything's up to date. The only thing I had plugged in to my computer was a card reader so I can't imagine that was it but will try. So frustrated! Thanks.
I just tried again and it's saying "Could not back up the iPhone “X” because a session could not be started with the iPhone." The phone clearly shows up as connected on the Finder... not sure what's going on.
No VPN, so that wouldn't be it. I've restarted both devices and still nothing.
iPhone just keeps saying it's disconnected
