Can I exchange a sealed iPhone

I have Iphone 17 Air Light gold Color 512gb.


Someone bought it from Apple Store Yas Mall Abu Dhabbi few days ago..


I actually want 17 pro max in exchange but issue is that i dont have the invoice and i can't ask for it..


What am i Spose to do can anyone tell me i didn't opened it yat its Still sealed in Apple Original packaging...


I can also Trade it for less price please help me..


My Email : mail@gmail.com

My Number: +971 *********



[Edited by Moderator]

iPhone Air

Posted on Nov 15, 2025 2:10 PM

Reply
7 replies

Nov 15, 2025 2:21 PM in response to AsifQureshi90

You'll need the original purchase receipt. It can't be traded in for less money at this point as it's not eligible for trade. Who bought the phone? You'll need to speak with them. Further complicating this is typically you can get a refund from Apple within 14 days of purchase, but the phone has to be returned to the country of purchase.


There's much you're not sharing about how you can to be in possession of the phone.

Nov 15, 2025 3:18 PM in response to AsifQureshi90

Well, bro. Enjoy your iPhone Air. If you can't communicate with whoever "gifted" it to you, you can't trade or get a refund for it.


Why didn't you tell us in your first post, you'd already been turned down by Apple as you SHOULD have been turned down?


You cannot use this community to sell anything. Personally, I find it very suspect you "can't" discuss this with whoever "gifted" it to you. You'll have to deal with this outside of Apple or this community.


You're on your own and no one here will help you further.

Nov 15, 2025 2:52 PM in response to AsifQureshi90

AsifQureshi90 wrote:

Yes bro i know if i had purchase receipt i can directly exchange or refund from apple store but main issue is that i dont have the receipt the person who gifted me i can't ask for receipt from him...
Can anyone help me sell this in community for less price as well
I totally aware about that policy i went to apple store as well they checked they verified the purchase but didn't helped me in this issue

Hello~ No … it cannot be sold here. Neither can you post your personal information here either. Hopefully… you’re not in possession of a stolen iPhone.


~Katana-San~

Nov 15, 2025 2:48 PM in response to lobsterghost1

Yes bro i know if i had purchase receipt i can directly exchange or refund from apple store but main issue is that i dont have the receipt the person who gifted me i can't ask for receipt from him...

Can anyone help me sell this in community for less price as well

I totally aware about that policy i went to apple store as well they checked they verified the purchase but didn't helped me in this issue

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Can I exchange a sealed iPhone

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