i tried paying several times on tiktok and it keeps saying purchase could not be completed and should contact itunes support mean while i have changed my payment card several times to know if it can work but nothing seem to change
iPhone 15 Pro, iOS 18
If it isn't a payment issue then you really do need to contact Apple. Try this:
-Click on this link —> Choose your country or region - Official Apple Support
-Choose your country from the list.
-Scroll down the page to “Get Support” and click on “start now”.
-Scroll down to “Get more help” in the bottom left and click on it.
-What you see will depend upon the support types available in your country. You will hopefully get a chat session.
If that fails to work, this support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support
If it isn't a payment issue then you really do need to contact Apple. Try this:
-Click on this link —> Choose your country or region - Official Apple Support
-Choose your country from the list.
-Scroll down the page to “Get Support” and click on “start now”.
-Scroll down to “Get more help” in the bottom left and click on it.
-What you see will depend upon the support types available in your country. You will hopefully get a chat session.
If that fails to work, this support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support
The people on these boards are mostly other customers and won't know why you're getting that message. Click here and choose an option to contact Apple Support.
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Unable to complete TikTok purchases
