Unable to Access Apple ID Due to Lost Device and 2FA

My daughter lost her iphone12 three years ago, and it was reported as lost. That device had Content & Privacy Restrictions enabled, with Passcode & Face ID and Accounts set to "Don't Allow."


Now, I’m giving her a hand-me-down iPhone XR. During setup, I was able to log in with her old Apple ID, but we encountered a Verification Failed error due to two-factor authentication. The registered number for 2FA is tied to the stolen device from three years ago.


I tried following online steps to update the phone number, but I keep running into the Content & Privacy passcode restriction which I also forgot the code since it's been years.


Has anyone experienced this before or can offer advice on how to resolve it? Any help would be greatly appreciated.


iPhone 17 Pro Max, iOS 26

Posted on Nov 21, 2025 4:45 PM

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Unable to Access Apple ID Due to Lost Device and 2FA

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