iPhone 15 won't turn on

My daughter iPhone 15 won’t turn on and it’s a black screen I did try the volume button up and down and hold the power button nothing came on then I let it charge for 2 hours still nothing black screen

Posted on Nov 25, 2025 9:27 PM

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Question marked as Top-ranking reply

Posted on Nov 26, 2025 4:39 AM

If your iPhone won't turn on or the screen is black, try the things outlined in this support article --> If your iPhone won't turn on or the screen is black - Apple Support

- Choose your device kind in the drag-down menu so you get the correct set of instructions.

- If your device still won't turn on or start up, contact Apple Support at https://getsupport.apple.com/?caller=kbase



4 replies
Question marked as Top-ranking reply

Nov 26, 2025 4:39 AM in response to Adairqueen

If your iPhone won't turn on or the screen is black, try the things outlined in this support article --> If your iPhone won't turn on or the screen is black - Apple Support

- Choose your device kind in the drag-down menu so you get the correct set of instructions.

- If your device still won't turn on or start up, contact Apple Support at https://getsupport.apple.com/?caller=kbase



Nov 25, 2025 11:49 PM in response to Adairqueen

  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly
  3. You still see a black screen after charging, force restarting, following the steps in this article.
    1. You see a black screen, but you can hear alerts, sounds, and vibrations.
    2. The screen remains black, but the device chirps when you unmute it and connect it to power.
    3. Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
    4. You can't force your device to restart because a button is broken or stuck.
    5. Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
    6. Contact Apple Support to set up service if you have any of the above issues:
  4. Please follow the steps in the following Apple Video for support with this issue:


Nov 26, 2025 3:22 AM in response to Adairqueen

Make Sure You Performed the Force Restart Correctly

It must be done exactly in this order:

  1. Press Volume Up → quickly release
  2. Press Volume Down → quickly release
  3. Press & HOLD Side/Power button for 10–20 seconds

Keep holding the Side button ONLY — even if the Apple logo takes time to appear.

Many people release too early.


🔥 Important

If the screen stays black but the iPhone vibrates or makes sounds → this is a black screen / display failure, not a power failure.

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iPhone 15 won't turn on

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