imap password prompt when accessing email

It's crucial to emphasize that when you enable 2-step verification for your AOL account, you need to utilize a specially generated app password from AOL to access the same account through the iOS mail app. --> Create and manage 3rd-party app passwords

AOL Help

An app password is a randomly generated code that gives a non-AOL app permission to access your AOL account. You'll only need to provide this code once to sign

Using an app password is essential if you have enabled two-step verification for your AOL account.

My wife and I also had the same issue yesterday. We both were asked to enter the IMAP AOL password on our iPads and iPhones. So perhaps there was a problem at AOL. After generating the password I had to wait several minutes before the new password was accepted. Also best to logout of the Web version of AOL after generating the new Mail password. Another suggestion is to write down the password or save to a Note for future use.

Thanks to the person who said it is two factor authentication that is the reason for the requirement to generate a Mail app password. Yesterday evening I asked a friend if he experienced the issue of being asked to enter the AOL Mail app password. He said he did not. So I suspect he never turned on two factor authentication.

Similar experience for me. I posted this in an earlier message in the thread.

“After generating the password I had to wait several minutes before the new password was accepted. Also best to logout of the Web version of AOL after generating the new Mail password. Another suggestion is to write down the password or save to a Note for future use.”

As you only posted this a week or so ago, I thought I would tell you of a similar experience that my wife experienced.

Yesterday afternoon she got the same message as you suddenly pop up on her iPhone 13 for no reason at all. However she could still get her emails on our iMac.

I noticed that in addition to that message, at the bottom of the iPhone screen was the additional text “CANNOT GET MAIL The mailserver imap.******.com is not responding. Verify that you have entered the correct account info in Mail Settings Server code: AUTHENTICATION FAILED Server message “Authentication failed.””.

At first I was worried about malware because she had received an unsolicited email entitled “ALERT…” and going on about her account been nearly full up or something. I deleted it straight away, but I couldn’t be sure if her iPhone had not been compromised.

It took me about an hour to track down the problem. One clue was that we use POP3, not IMAP. I went into ‘Keychain’ on our iMac. Luckily I annotate passwords in Keychain so the first Apple password with my wife’s name next it did the trick. I entered it at the mysterious prompt and she can now access her emails on her iPhone again.

We have no idea why the password was forgotten by the iPhone in the first place prompting the message, .

I have been struggling with the same problem on my iPhone 16 Pro for a couple of days now. I generated a new app password on AOL twice and I even deleted the Mail app on my phone and re-installed it. I still get the message "Enter the password for the IMAP account Verizon" when I go into Mail.

Has there been a resolution to this? I am still having this problem

Has there been a resolution to this? I am still having this problem