Fabulous SAS - Unethical app, please delete from App Store.

MEB25 wrote:

I contacted Chase and they are blocking the merchant and crediting me for the three times I was charged. I appreciate the feedback.

That is the correct course of action. Great Job!

I called by bank - they got me a new cares and stopped ALL TRANSACTIONS FROM APPLE

This app tried to charged me 5x and it is declined. I cancelled the subscription, which was really difficult. They definitely not making it easy to find the cancellation button. Wven the prompts that showed after cancellation button is very confusing. 2 prompts came out after we cancelled and you can easily pressed the wrong button. First one you have to say no and second yes. They showed the option “yes pause the subscription.” when you already said you want to cancel!!!!! Also after I emailed them 2x to cancel my acc, they still managed to take money out of my acc. Now I have to dispute it.

Ed_Number123 wrote:

‘The fact that there is an app in the App Store is irrelevant’

No, its very relevant. This company, as you must surely see, is hoodwinking people into paying recurring charges they don’t know about. They are not doing this via an app ( a point you keep making as though we haven’t understood you) but the presence of the app in the App Store legitimises this company.

Whether you approve or not, Apple doesn't have an obligation to police what developers do outside of the App Store. Apple is highly unlikely to remove an app that 1) does what it says it's going to do, 2) doesn't lie about its privacy policies, and 3) has pretty good ratings.

You are certainly free, however, to let Apple know your thoughts here:

Product Feedback - Apple

Same thing happened to me; clicked on an ad, and downloaded the app to my phone, it offered me a £1 charge or something to get my results; and within 5 mins i realised the app was shockingly bad so i immediately cancelled the subscription.

Over a week later a charge has just landed on my card for £35 through Apple Pay.

The subscription is not showing in the app or on apple account. there is no way to cancel it more than i have already. I've never visited the website (til today trying to contact them)

I've now deleted my account and deleted the app. i will be contesting the charge with Amex.

I am trying to get this charge ($39.99 monthly!) removed from my Chase credit card. I do not remember subscribing at all, the app is not in my phone app list or in my ios subscriptions. It is just on my credit card.

The charge is for APP* FABULOUS SAS. I wrote to the Help bot for the company at the address given in this thread. They are asking me for credit card information and it's making me uncomfortable. They wrote;

"We looked into our system, but couldn't locate any active subscription under (my email entered here by me)

To further assist you, please provide the following details:

• 
  
• Subscription ID (located in the email receipt sent from no-reply@thefabulous.co on the day the subscription was created): (Note that I cannot find any email at all from this address, not in trash, spam, etc.)
• Full name:
• 
  
• The name of the app you are subscribed to:
• 
  
• The last 4 digits of the card used for the purchase:
• 
  
• Date & time of the charge:
• 
  
• Amount & currency of the charge:
• 
  
• Description of the charge:
• 
  
• List of other email addresses that could've been used:
• • If the payment was handled via PayPal, kindly provide the email associated with your PayPal account.
  • Additionally, if using an iOS device, please double check if you used Apple's "Hide my Email" feature. To learn how to, tap here. (note that I did not pay them with PayPal - I am using an iphone but not the Hide my Email feature).
• 
  

Please note that if you were charged via Apple or Google, you will need to request your refund through them directly. To do so, please visit this article to learn how.

We'll be waiting for your response!

Best,

Fable"

Even this bot person's name makes me nervous! How can I get rid of this?

I totally agree with the guy above. I signed on with a 2 week free trial. I canceled the day it was to renew. Days later they keep trying to charge my account. It keeps getting denied luckily. I canceled by the due date. Why do they keep trying to charge my account. It’s been twice now. I canceled- i don’t want their services!

l do everything through the App Store. This app goes around the store on its own. I have never been to its website. And it is trying to

charge me. I canceled it and it continues to try to charge me an inordinate amount You are wrong and have no clue what other people are doing.

I don’t even recall signing up for this app or doing a free trial, and cannot find where I’ve ever downloaded anything like it to my phone or iPad. Yet every other day or so I get a fraud alert from my bank that “Fabulous SAS” is trying to charge my account $39.99. Of course I have declined it I don’t know how many times and then today I get another fraud alert but this time it’s just from “Fabulous” for the same amount. I don’t have any emails from any type of company and can’t find anything in past subscriptions. I’ve even changed my card number and they’ve managed to try on the new card!!!!! Is there any way to stop this crap for good?? I’m so dang frustrated!!!

Exactly the same thing happened to me, the FABULOUS app went ahead and debited my Apple Pay. I had just agreed to the free trial. This app is untrustworthy, pls have them removed from the Apple store!

This is crazy - this app came as an ad on my instagram.

I did a free trial and then randomly got charged $97!!

i instantly canceled the subscription that day!

a couple months later I got charged $20 from FABULOUS SAS Paris!

what is this!!!!!???

I hope they get sued. Thank you for sharing sir!!

I received a fraud alert from an attempt to charge me $39.99 from Fabulous. I never signed up for anything and I know that I didn't because I received several emails telling me my subscription is waiting and encouraging me to sign up for one. How did they get my bank information? Please remove them from your platform they're making fraudulent charges.

Ed_Number123 wrote:

I’ve had the same experience. Filled in some questionnaire and now

find they’ve taken 4x£34.99 without me knowing. This company is ripping people off and the App Store should not be platforming them

I subscribed to this app through the App Store. Once I realized that I wasn't using it, I canceled it through the App Store. Easy as pie. Oh, Fabulous's customer service was also very responsive with an issue I had.

‘The fact that there is an app in the App Store is irrelevant’

No, its very relevant. This company, as you must surely see, is hoodwinking people into paying recurring charges they don’t know about. They are not doing this via an app ( a point you keep making as though we haven’t understood you) but the presence of the app in the App Store legitimises this company.

Ed_Number123 wrote:

‘The fact that there is an app in the App Store is irrelevant’

No, its very relevant. This company, as you must surely see, is hoodwinking people into paying recurring charges they don’t know about. They are not doing this via an app ( a point you keep making as though we haven’t understood you) but the presence of the app in the App Store legitimises this company.

The app works just fine in the App Store and not where your problem occurred. An app in the App Store in no way legitimizes any company. If that were true, you would have to question many apps, including Facebook. There have been many scams reported on Facebook and people have certainly lost money using that platform, so just because there is a Facebook app does not mean that Apple is legitimizing the company or even recommend that you use it.