iCloud sync stuck, "Reset Encrypted Data" option missing
Hi everyone,
I’m stuck in a frustrating loop with iCloud sync and I need help.
My iPhone keeps prompting me to "Enter Passcode for Your Other iPhone" to access end-to-end encrypted data (Health, Passwords, Maps). It is asking for the passcode of an old iPhone 5s that I no longer possess (it was discarded long ago).
The Problem:
According to Apple Support articles, I should be able to tap "Don't know iPhone passcode?" and then select "Reset End-to-End Encrypted Data".
However, when I tap "Don't know iPhone passcode?", the option to reset data does NOT appear. Instead, I only get a pop-up saying "Try Again Later", which forces me back to the previous screen. I am completely stuck.
What I have tried so far:
- Checked my device list in Settings -> Apple ID. The old iPhone 5s is already removed from my account.
- Tried toggling "Passwords & Keychain" and "Health" off in iCloud settings.
- Restarted the device multiple times.
- I tried to delete all icloud data (health, maps etc) that also didn't help me, also health 300kb data cannot be deleted i don't know why.
Has anyone encountered this UI glitch where the "Reset Data" button is missing? How can I force the reset to clear this old encrypted data?
Screenshots attached.
Thanks!
iPhone 13 Pro, iOS 26