How to resolve iPhone 13 software update glitch and unlock the phone?

I have iPhone 13 . Tried to update software last night , Now I got the phone locked in to a screen prompting to update via MacBook . I spent a lot of time to do the task . Connecting the phone to Mac , starting to update the task can't be completed and get all sort of error messages . I updated soft ware on Mac too , but can't update or in fact unlock my phone ! that is terrible to be honest !!! Even choosing to restore factory setting isn't working .


These updates 'glitches' must be the Achilles tendon of apple . I have bad experience with iPhone 4 and did not purchase any other until iPhone 13 . Very unlikely I will ever come near apple or recommend it at all .

The mount of lost time and 'inconvenience ' is obvious ! Am sure I am not the only one going through this sugar !



[Re-Titled by Moderator]

Original Title: A glitch !

MacBook Air 13″

Posted on Dec 2, 2025 1:16 AM

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4 replies

Dec 2, 2025 1:45 AM in response to neshwan

I don’t know I have AppleCare for my phone. My phone isn’t charged. It doesn’t hold it. It’s like it’s lost its mind my Apple 13. I just bought it from cricket. I bought it out. I cricket put me on a six month contract without even telling me so that my phone, my Apple 13 phone is locked. I never signed anything. I never knew I would’ve never done it if I would’ve been locked in for six months I would’ve never ever done it so I was never notified. I was never told so. I this phone has crashed my Apple iPhone 13 is trashed. I want a replacement. Could you help me?

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How to resolve iPhone 13 software update glitch and unlock the phone?

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