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All replies
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Helpful answers
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Jul 9, 2015 3:31 PM in response to yuri530by idezotl,I have an iPhone 6 plus 64 GB. Now have 27.81 GB other, it seems to be fluctuating though. I'm trying to back up my phone to iTunes but that's when I started having the issues. I'll post again if anything works.
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Aug 1, 2015 10:49 AM in response to pmikleby Scanit0,Your proposed solution worked for me, with some variation. I have a 64Gb iPad Air. My Other grew up to 25Gb making it impossible to have all my music on my ipad (about 6,000 songs, 28Gb). I had to:
1) Turn off at iTunes sync Music
2) Restore my iPad to "factory settings"
3) Restore from my latest backup
4) Turn on again Music Sync.
That did it!. I have again all my music and still 10Gb free. Hope this may help others.
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Aug 5, 2015 2:15 AM in response to yuri530by Onecooldaddyo,I hate that Apple has not corrected this issue. In general we send a lot of money on products and most get some kind of apple care to boot. The fact that I have to back up restore try this or that and have no definitive answer is just wrong! Shame on you apple! But since none of you at Apple seem to care about fixing the problem or customer service I might as well talk to a wall. I thought that I was going to get help with issues not jump through hoops every few weeks to get my darn device to seek by for a few more weeks just to stand on one foot, touch my nose play a kazoo and beg iTunes to work long enough to fix my other storage problem this week. I should think that instead of trying to close patches for jailbreak and squandering every last penny out of us for Apple care try something new! Try fixing the issue! Instead of forcing a work around to rest a device that you claim to be stable and hassle free! COME ON! Steve Jobs rest his soul would not have gone through all this to make the stupid thing work so why should we? If anyone from Apple reads this please respond and answer the question why after 5 years, multiple platforms, and devices, the self proclaimed most technical, and highest ranked in customer company can't fix this issue?
I'm sure I'll never hear from anyone except the automated reply system if this ever makes it to be posted on the Apple forums! I look forward to not hearing from you Anytime soon if ever
Thank you.
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Aug 6, 2015 9:16 AM in response to Onecooldaddyoby gortdromagh,This is a nice polite response as my last one was removed by the moderators. I spent the day resetting my brand new 128gb iPad - for some reason even though iOS8.4 was already installed iTunes had to redownload it (which took 3 hours). Once everything had copied across (a further couple of hours) it appears that the 62gb of 'other' has now disappeared. May I politely request that this 25 page bug report be forwarded to the appropriate developers so that we can get past this in future?
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Aug 20, 2015 6:57 AM in response to sharky49by Heinz Kiosk,My "other" also just shot up to almost 7gb when it's never been over 1. I did a "Reset Network Settings" (Not reset All Settings) and "other" immediately dropped to 0.5gb. Hope that helps.
This worked for me too. Curiously "reset network settings" necessitated a reboot of the ipad which took ages (hanging on the image of an Apple when it starts up for about 15 minutes), then all my "other" space was recovered, and all I had to do was relogin to my wifi. This seems like a completely ridiculous bug, somewhere. A rogue log file that just grows and grows?
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Aug 20, 2015 3:54 PM in response to Heinz Kioskby Onecooldaddyo,OK, so here is what I found. If you watch iTunes movies from the cloud ( hitting play) instead of downloading them from the cloud, that fills up the "other" space. It will not show up in video area to delete. The easiest way that I found for me to fix this issue was to logout of my iTunes account and then Log back in. You have to wait about a minute before logging back in. If it works pass it on. My available space went from 900 me to 18 gig!
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Aug 20, 2015 5:33 PM in response to yuri530by iComputerGeek101,ive had this issue before. What the "Other" space is things such as cache. What you need to do is backup to iCloud or iTunes and do a restore. Then restore from the backup. It will bring everything back. And clear out most of the "Other" space. It always works for me.
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Sep 14, 2015 12:48 PM in response to yuri530by done_w_windows,My iPad Other contained 40GB of photos that I once sync'd with iTunes then I unchecked the Sync Photos in iTunes and clicked leave photos on iPad. Months go by and I need to remove those photos which show up under Other. After hours of wasting my time with posted threads (none of them worked), I reselected Sync Photos and selected a folder with one photo, sync'd, then I unchecked the Sync Photos and I selected delete photos from iPad this time, and iTunes deleted all 40GB of old photos in addition to the single photo.
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Sep 14, 2015 3:33 PM in response to yuri530by teresafromcharlotte,Yes, I have. Mine had an 89 GB OTHER and I tried the tips offered here to no avail. Now it has 94 GB OTHER and is virtually unusable to me.
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Oct 28, 2015 5:34 AM in response to yuri530by SubaCherry,So I did the hard reset, and it didn' work, so I just restarted iTunes and everything is perfect now. Yay iPad
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Feb 28, 2016 10:28 PM in response to yuri530by cekodok16,hi,
Maybe this can help.. download phone clean software and install at your PC. and just clean it. before scan my Other folder around 6g. After scan, it found my user chaces abour 5.9G.
After clean it. my other folder only have 600mb. Link as below.
http://www.bestiphonecleaner.com/clean-up-other-storage-from-iphone-ipad.html
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Mar 13, 2016 3:43 AM in response to cekodok16by sunsetblvd79,Is there still no fix for this? i just got a new iphone 6s and its filling up with junk, in addition to my ipad air 2 is now doing the same thing. i have two new apple products, and dont even have enough space to take a picture on my new phone. is there any fix yet? i have done every kind of reset/restore, erasing things til my eyes are crossed!
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Mar 13, 2016 11:22 AM in response to cekodok16by CoolBlueSteel,BestiPhoneCleaner did the trick in less than 10 minutes. Freed up over 7GB of "other" junk that apparently had accumulated in my device over a long period of time. I didn't have to restore my device, I didn't have to reboot fifteen times, I didn't have to curse out Apple for an otherwise long-standing issue they have not yet resolved. Best of all... I didn't have to buy the cleaner app as the demo did it for me. Given that I'll probably have to do this again in the future though, I'm forking out the fee and buying a license. It is well worth it!
Thank you for the suggestion!!
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Jun 2, 2016 11:06 AM in response to yuri530by MarioPezzo,The "reset network settings" worked for me too (there was a lot of wasted space reported by the iPad but NOT by iTunes - in other words there was a huge discrepancy between the left free space, 83 GB seen in iTunes Vs 51 GB reported by the iPad menu)
Interestingly this amount of space was fluctuating every time I started iTunes from 32 GB to few MB after an iPad reset. But ONLY in iTunes.
Anyway I also had to log out - log in to my iTunes account and then look at my rented/bought movies to make it work...
They are all in the cloud but the space they could have occupied on the iPad, in GB, was exactly 32 GB...
??? Caching bug?
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Jun 28, 2016 10:52 AM in response to yuri530by buglegirl101,Thanks! Boy, if they could all be that easy!
Happy 4th of July!