Missing photos in a personal album when using icloud.com.

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Level 1

8 points

Missing photos in a personal album when using icloud.com.

Personal (not shared) iCloud photos on icloud.com are visible in the library, but not visible in the personal album (this is not a shared album). I can see those missing photos when I view the album on my iphone. They have been in the album for several days now, so I can't think that it is a lag in the synch process, but may be a bug. I've logged out and in, tried to re-add a single affected photo to the library etc, but still it does not show.

Suggestions for a fix please.

Posted on Dec 5, 2025 5:18 AM

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Answer 1

Dec 5, 2025 9:59 AM in response to I_am_MJS

Oops-- sorry-- I seem to have ready your post backwards. So you see pictures at iCloud.com, but they're not in the album where you do see them on your phone. Still Weird.

Suppose, on your iPhone, you delete one of these pictures so it goes to Recently Deleted, and then you restore it. What happens at iCloud?

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Answer 2

I_am_MJS Author

Level 1

8 points

Dec 5, 2025 9:23 AM in response to Richard.Taylor

Thanks Richard

my iPhone is iOS26.1, but that is not where I am experiencing the issue. The issue is when I try to access iCloud photos at icloud.com via my Windows 11 laptop. I have scrolled through the entire album, and none of the photos I referred to are there. There is not the option to filter.

Thanks again

Mat

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Answer 3

I_am_MJS Author

Level 1

8 points

Dec 5, 2025 9:36 AM in response to I_am_MJS

Furthermore, the number of photos in the album on iPhone is greater than that in the album viewed via .com, which looks more like a sync issue, but it has been days. I can add other photos, just not the ones I want to which were from a specific weekend.

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Answer 4

Dec 5, 2025 7:26 AM in response to I_am_MJS

Weird! What iOS are you using? This is just a phone, right-- not on a Mac?

How many pictures are in the album? Are there enough that they might just be in a different place than you expect? The albums can be sorted by either Date Captured or Date Added:

In an album they can even be moved around in a custom order.

Also there are filters that can be set to keep some pictures from showing:

These screenshots are from iOS 18. Could it be that you the album sorting set differently that you thought?

Let us know…

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