Mulitple glitching/set up issues with new Macbook pro M4 Pro.



Recently got a new Macbook pro M4 and went through the migration assistant to transfer data from an old 2015 macbook air to the new device. Opted to transfer the old data under a new account. Upon completion of the migration, I attempted to sign into the second account with the old mac air data and managed to get through the initial set-up but was then prompted to "enter the password used with this macbook." I used the pwd associated with the "master account" and I kept getting an unknown error message. I'm certain it was the correct pwd because anytime I entered a different password, it would explicitly tell me that one was incorrect - only the correct one produced the aforementioned message.


Additionally, attempting to install office 365 was an absolute nightmare. I had to run the office uninstaller (for older versions) and the new 365 installer multiple times and restart multiple times - it only worked successfully after 2 hours of grief and frustration.


Finally, I am now UNABLE to login via apple ID into my macbook Air. Each time I put in my apple information I'm just prompted to re-enter it into a continuous loop. I'm not sure why this is the case as this ability is new and only occurred after I logged out of my mac air when running the migration assistant. For some additional context my mac is running the Monterey series of OS and appears to be up to date.


This entire set-up process has been painfully frustrating and should not occur when someone spends many thousands of dollars on a new device. Any tips/tricks or insight into what's going on particularly with my inability to sign in via apple id into my old mac air would be greatly appreciated.

MacBook Pro 14″, macOS 26.1

Posted on Dec 7, 2025 11:52 AM

Reply
1 reply

Dec 8, 2025 4:11 PM in response to s.d92

s.d92 wrote:



Recently got a new Macbook pro M4 and went through the migration assistant to transfer data from an old 2015 macbook air to the new device. Opted to transfer the old data under a new account. Upon completion of the migration, I attempted to sign into the second account with the old mac air data and managed to get through the initial set-up but was then prompted to "enter the password used with this macbook."

Finally, I am now UNABLE to login via apple ID into my macbook Air. Each time I put in my apple information I'm just prompted to re-enter it into a continuous loop.

I'm not sure why this is the case as this ability is new and only occurred after I logged out of my mac air when running the migration assistant. For some additional context my mac is running the Monterey series of OS and appears to be up to date.

This entire set-up process has been painfully frustrating and should not occur when someone spends many thousands of dollars on a new device. Any tips/tricks or insight into what's going on particularly with my inability to sign in via apple id into my old mac air would be greatly appreciated.


Never had an issue—


Of course your User Admin passwd typically is going to be different then you AppleID/Account password.


You needed an AppleID & password to sign into these forums to post.


I would stay signed in on the old machine/Time Machine backup... if that is your issue.


If necessary skip the iCloud sign in part and continue to your User account. You can always go back and sign into your AppleID/Account/iCloud


You can try logging in through a browser

https://www.icloud.com/


One account for everything Apple - verify what devices are associated with your ID.

https://appleid.apple.com



*Check your Apple ID device list to see where you're signed in

Check your Apple Account device list to find where you’re signed in - Apple Support



The most trouble free way to move to a new machine, is using the Setup Assistant on the initial boot of a brand new machine— you have one shot here. Set up your MacBook Pro - Apple Support


The second best way is use the Migration Assistant.

How to move your content to a NEW Mac: Transfer to a new Mac with Migration Assistant - Apple Support


Transfer your information to Mac from another computer or device:

Transfer your information to Mac from another computer or device - Apple Support



Your 90 days of complimentary telephone support begins on the date of purchase.

Call Customer Support (800) MY–APPLE (800–692–7753)

Mulitple glitching/set up issues with new Macbook pro M4 Pro.

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