Unable to add email accounts to Mail app on iPad a16

Recently, bought iPad a16 and having trouble trying to add email account to Mail.


One first page, enter email address and the next button is visible but there’s a drop down box showing share icon, below it, so able to click on


Click on next, on the following page enter password but can’t click the next button. As the drop down box showing share icon is covering the next button.



Have tried a soft re-start but not solved problem.


What can I do to solve this issue or is it a software problem and item needs returning? This is a brand new iPad and not a refurbished one.


Thank you

Posted on Dec 7, 2025 4:01 PM

Reply
4 replies

Dec 7, 2025 5:53 PM in response to broomstick63

broomstick63 wrote:

Recently, bought iPad a16 and having trouble trying to add email account to Mail.

One first page, enter email address and the next button is visible but there’s a drop down box showing share icon, below it, so able to click on


https://discussions.apple.com/content/attachment/d576e991-11e9-4aed-b701-587eb2e0e1db
Click on next, on the following page enter password but can’t click the next button. As the drop down box showing share icon is covering the next button.


https://discussions.apple.com/content/attachment/4d978101-591e-47dd-9a78-706007eb6808

Have tried a soft re-start but not solved problem.

What can I do to solve this issue or is it a software problem and item needs returning? This is a brand new iPad and not a refurbished one.

Thank you

What happens after you input your password?

Do you get a notification from google to authenticate your Gmail account?

Unable to add email accounts to Mail app on iPad a16

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.