Missing Quicken data after MacBook Air repair

My MacBook Air 10,1 recently crashed, requiring a new logic board and touchpad which were replaced in Apple Store. All of my files seem to be available except my Quicken backup with 15 years or more of data. I assume this program was open when the computer was last used before crashing. I do see an older file version, last saved in 2018. Computer shows both iCloud and iCloud+, we are relatively new to Family Plan. When I search, am I accessing both Clouds? In addition, I save files to my hard drive and I have checked hidden files. Additionally, MacBook shows twice in My Devices. Thanks for advice.

Posted on Dec 9, 2025 6:03 AM

Reply
4 replies

Dec 9, 2025 6:53 AM in response to CapersWildly

MacTracker indicates that this is a M1 MacBook Air. If that is the case, and the motherboard was replaced, I’m surprised you still have any of your local files at all.


On all Apple Silicon Mac notebooks, the flash chips are soldered in, and their contents are encrypted using keys held in the main processor chip. Which as a practical matter means that if the motherboard dies, there’s no chance of pulling anything off the drive.


Maybe you had your Mac set up to store your Desktop and Documents folders in iCloud, and that’s how most of your files (except that Quicken one) survived?

Missing Quicken data after MacBook Air repair

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.