Screen turns off and phone gets stuck on calls

I have an iPhone 13 Pro Max, and it becomes very buggy during calls. When I touch the area near the front camera with my ear or even sometimes with my hand, the screen freezes or acts strangely. I cannot end the call after the screen turns off I literally have to wait for the other person to end the call for my screen to turn on again. This happens on WhatsApp calls, normal phone calls, and Google Meet.

iPhone 13 Pro Max, iOS 26

Posted on Dec 9, 2025 11:50 AM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Screen turns off and phone gets stuck on calls

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.